Terms of service

Last updated: 12 September 2026

About SEVLO

SEVLO is operated by Matthew Joseph Cutler, trading as SEVLO, a sole trader. Our business and returns address is Torswood, Ullenhall Lane, Redditch, B98 9ES, United Kingdom. For questions, complaints or order support, email hello@sevloactive.com.

Ordering and payment

Choose your items, size and colour, add them to your basket and proceed to checkout. You can review and correct your items, contact details and delivery address before paying. Available payment methods and the total payable, including delivery and any applicable taxes, are shown at checkout. Prices are shown in the currency displayed on the store. Our contracts are made in English. You can save or print these terms for your records.

Placing an order commits you to pay the total shown at checkout. We will email an order acknowledgement. We accept your order when we send a dispatch confirmation, at which point a contract is formed for the items dispatched. If we cannot fulfil an order, we will contact you and refund any payment for the unfulfilled items and any associated delivery charge. If we identify a pricing or product error before acceptance, we will explain it and let you choose whether to proceed with the corrected details or cancel for a refund. We will not make substitutions or charge extra without your agreement.

Products

Please check the product description, available measurements and selected options before ordering. Screen settings can affect how colours appear. This does not affect your right to receive goods that match their description, are of satisfactory quality and are fit for purpose.

Delivery

Delivery options and charges are shown before payment. Items may be dispatched directly by our overseas fulfilment partners and may arrive in separate parcels. SEVLO remains responsible for your order and customer service. We will deliver within the agreed delivery period, or within 30 days of the contract being made if no other period is agreed.

If an order is late, missing or arrives damaged, contact us so we can resolve it. Goods remain our responsibility until they reach you or a person you nominate to receive them, unless you independently appoint a carrier we did not offer. Your legal rights regarding late or failed delivery remain unaffected.

Cancellation, returns and refunds

You can cancel without giving a reason from the time you order until 14 days after you receive your goods. For one order delivered in separate parts, this period ends 14 days after you receive the last item. Tell us by email or another clear statement within that period, then send the goods back within a further 14 days.

You pay the direct return postage for a change-of-mind return. You may inspect and try on clothing as you would in a shop. We may deduct a reasonable amount for loss in value caused by handling beyond what is necessary to establish an item's nature, characteristics and functioning. Missing packaging or trying an item on does not automatically remove your right to a refund.

We refund using your original payment method, without a refund fee, within 14 days of receiving the returned goods or evidence you sent them back, whichever is earlier. If you cancel the entire order, we also refund the cost of our least expensive standard delivery option. Any additional premium delivery charge is not refundable for a change-of-mind cancellation. If the goods have not been dispatched, we will refund within 14 days of your cancellation notice.

Faulty, damaged or incorrectly supplied items are covered by your statutory rights, including the short-term right to reject faulty goods, normally within 30 days, and rights to repair, replacement or a refund where applicable. We cover necessary return costs where goods are faulty or incorrectly supplied. Our suppliers' policies do not limit your rights against SEVLO. See our Refund Policy for return instructions.

Optional cancellation form

You can use the following form, but do not have to. Send it by email or post to Matthew Joseph Cutler trading as SEVLO, Torswood, Ullenhall Lane, Redditch, B98 9ES, United Kingdom; email: hello@sevloactive.com.

I/We give notice that I/We cancel my/our contract of sale of the following goods:

  • Goods:
  • Ordered on / received on (delete as appropriate):
  • Order number (if available):
  • Consumer name(s):
  • Consumer address:
  • Signature (only if sent on paper):
  • Date:

Privacy and use of the website

Our Privacy Policy explains how we handle personal information. Please do not misuse the website, interfere with its security or submit fraudulent orders.

Your rights and these terms

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or death or personal injury caused by negligence, or restricts your statutory consumer rights. Changes to these terms apply to future orders; the terms in force when you placed your order apply to that order.

These terms are governed by the law of England and Wales, without removing any mandatory consumer protections that apply where you live. You can bring proceedings in the courts available to you under applicable law, including the courts of your home part of the UK.