SEVLO is operated by Matthew Joseph Cutler trading as SEVLO. For help with a return, email shopsevlo@gmail.com.
Changing your mind
Email shopsevlo@gmail.com within 14 days of delivery to cancel, then send the goods back within another 14 days. Include your order number so we can identify your purchase. You do not need to give a reason.
Item condition
You may inspect and try on clothing as you would in a shop. Please return items carefully packed, with tags and original packaging where possible. Handling beyond necessary inspection may result in a deduction reflecting the reduction in value; it does not automatically remove your refund rights.
Refunds
We refund your original payment method within 14 days of receiving the goods or evidence that you sent them back, whichever comes first. When you cancel the whole order, we also refund our standard outbound delivery charge. Any extra paid for premium delivery is not refundable.
Faulty or incorrect items
Contact shopsevlo@gmail.com so we can arrange an appropriate remedy and cover necessary return postage. Your statutory rights are unaffected.
Return postage and address
You are responsible for return postage when changing your mind, including choosing a different size or colour. SEVLO covers necessary return postage for faulty or incorrect goods. Keep proof of postage.
Send returns to:
Matthew Joseph Cutler — SEVLO
Torswood
Ullenhall Lane
Redditch
B98 9ES
United Kingdom
Please contact us before sending a return so we can help identify your order. This does not limit your right to cancel. Do not send returns to the supplier address on the original parcel.